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The commonly held view that the customer comes first is worth a close look. Think about the last time you received less than satisfactory customer service. What caused it? Probably an employee! Either directly Bengals Jonah Williams Jersey , bad manners and a "don't care" attitude, or by not addressing your needs - "sorry, I can't handle that order, you'll have to call another number".


While most of our focus is rightly on customer needs, it may be useful to first stand back and look at the needs of the employees servicing them. Most customer complaints can probably be traced back to the attitude or competence of an employee. It follows then that if we have the right employees Bengals Joe Mixon Jersey , doing the right things, we should enhance our customer satisfaction.


Asking employees to focus on the customer when they may be unhappy with the company is asking for trouble. I recently had a bank help desk employee agree with me that the Internet banking system was slow and inadequate. He later went on to tell me a lot more about the organization and its management, all of it unflattering!


Why do organizations let disgruntled employees loose on valuable customers? Probably because they don't know they are disgruntled, and maybe because no one has thought through the consequences.


Addressing the key issues important to staff is a good starting point. Do they feel they belong to a team which is going somewhere? Do they know exactly what is expected of them and receive feedback and appropriate rewards based on performance? Do they have a future and are they growing in the way they want to?


Once you have the basics in place to improve levels of staff satisfaction and retention, you can focus on the customer by ensuring that customer service is a key result area of the jobs that deal with them. With a small investment in time Bengals Jessie Bates III Jersey , measures relating to customer satisfaction can be built into the performance management system.


A useful way of looking at this is to use a systems approach, define the inputs and the outputs, and then choose the most useful and practical factors to measure performance against. While measuring outputs is best, many jobs do not necessarily control the end result of customer service or sales, so we need to look at what they can control and measure that.


Typical inputs would be the actions taken by the employee such as calls made Bengals A.J. Green Jersey , or specific behaviors such as building rapport and handling problems. These inputs can be observed and measured and, depending on the sales environment, you should know whether these generally lead to more sales.


Typical outputs are more closely linked to the main objective, which might be sales, repeat business or profit. By recruiting Authentic Michael Jordan Jersey , rewarding and developing the right people who can achieve against these types of measures, improved customer satisfaction should follow.


A free diagnostic tool for assessing how well placed your business is for attracting and keeping the right people is available at the website shown below with the author's details.


Window Flower Box Basics Family Articles | April 28, 2008
Window planters are the latest fad in the United States. Now that affordable, low maintenance alternatives to wood such as vinyl and PVC, window box gardening are available Authentic Renell Wren Jersey , window planters are back i...


Window planters are the latest fad in the United States. Now that affordable, low maintenance alternatives to wood such as vinyl and PVC, window box gardening are available, window planters are back in full bloom after taking a break for several decades. Planting in a window box can be fun, creative Authentic Ryan Finley Jersey , and challenging all at once. A great idea for a beginner is to use a removable liner inside your window box. This will give you the most flexibility and allow you to mix it up with your window box all year round.


After you figure out the best spot for a window planter, you're all set to start planting. This is where you get to let your creativity and personality come out the most. The question is whether you wish to use the window box for gardening, planting, or landscaping. Window flower boxes on your front elevation can be used to add curb appeal and can be integrated into the existing landscaping. If you have an extended window in the front of your house, this may be a great place to stage a long custom window box. A long double or triple window can showcase a long string of flowers Authentic Germaine Pratt Jersey , hanging plants, or ivy and can mix well with nearby landscaping.


If you wish to enjoy your window box in a more private setting, gardening is a great alternative and can often be achieved from inside the house with some casual maintenance if you place your window box strategically. Using a window box to grow different herbs and plants such as aloe vera, basil, and ginger is a simple way to keep your eye on your own miniature. It's also a good stepping stone towards starting a larger garden in your backyard or it can even act as a great garden accent.


One last suggestion for window box planting is to choose flowers or plants that coordinate well with the color and style of the home. Bright colors will bring more focus to the planters and green plants will often neutralize and cause your window box to blend in. Make sure to consider the temperature and weather conditions that the plants can grow in as well and water often so that the flowers and plants look their healthiest at all times. If you apply some of these tips you'll be well on your way to having the best looking house on the block!

Article Tags: Window Flower


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